Terms & Conditions
This website is operated by Ree Creative. Throughout the site, the terms “we”, “us” and “our” refer to Ree Creative. Ree Creative offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all customers of Ree Creative.
For any questions please contact us firstname.lastname@example.org
1. MARKETING & PROPERTY RIGHTS (INCLUDING COPYRIGHT AND COMMERCIAL USE)
Ree Creative reserves the right to use images or videos of all designs and prints for marketing purposes including Social Media, Website and all aspects of Advertising. Ree Creative may post or upload project once finalised unless stated otherwise. Ree Creative holds and retains intellectual property rights of designs and prints whether complete or incomplete. Ree Creative reserves the right to reuse any ideas or cancelled artwork for additional or subsequent projects. All client's will receive full rights to use their designs for marketing and print purposes once project has been finalised.
2. SUPPLYING IMAGES & COPY
All artwork, images and copy supplied by the client, will be assumed to include the relevant authority for use. Ree Creative will accept no responsibility for copyright issues regarding supplied artwork, images and copy. The client is responsible for supplying content and ideas free from infringement for all trademarks, service marks, and copyright. The client is responsible for supplying finalised copy for all designs being created by Ree Creative prior to project confirmation and due date. Changes to provided text will count towards a revision. Text changes after design approval will incur an additional revision cost.
3. DESIGN FEE
Fees quoted only for professional services will be approved or denied by the client upon commencement of the given project. Design quote DO NOT include purchases of stock photos, fonts, artwork, products, colour-matching or extra add ons after processing the agreed services. Additional expenses will be itemised on relevant invoices or you will be notified via email if added on during the process.
Invoices and quotes given by Ree Creative will be valid for up to 7 days after they are issued. Ree Creative reserves the right to adjust prices in any quotation once the expiry period has passed and fees have not been confirmed.
Ree Creative requires full payments upfront to secure orders and schedule due dates for designs unless discussed otherwise. Payments can be made via credit card payments or bank transfer. We would appreciate if you could please include your invoice number as payment description when arranging the amount via bank transfer and send us a copy of the payment receipt/screenshot of the payment to email@example.com. It will allow us to escalate the process as sometimes the banks take a few days for transactions between different banks.
6. MODIFICATIONS TO PRICE
Prices of our products and services are subject to change without notice.
Due to the digital and customised nature of our products we are unable to offer full refunds after the project has commenced and design drafts have been delivered. If the client wishes to cancel their order due to change of mind before work has commenced a 50% payment of the total cost will be kept.
8. PROJECT TIME FRAMES
Logo designs will be scheduled after payment has been received (Generally 3-5 business days from payment). Custom Design total timeframes vary. We will always aim to work within the requested timeframe. Responding quickly to our emails will speed the process up. Rush fees may be necessary to meet deadlines if we are busy, as designs are completed in order of purchase.
Designs that are left by clients to a later date will have an expiry of 8 weeks from date of payment unless discussed otherwise. If designs are not completed after this time frame due to clients lack of communication, designs will expire and need to be repurchased. It is the client's responsibility to respond promptly to emails sent by Ree Creative to ensure that this does not happen.
9. RUSH ORDERS
If you need your order urgently, please keep in mind we have a rush order fee and this will depend on size of job and date required. Email firstname.lastname@example.org and we will do our best to meet your time frame.
10. ELECTRONIC COLOUR AND VIEWING
All drafts will be emailed to the client as a low resolution files. Please be aware that all monitors display colour differently and the colour on a monitor could vary significantly from the final print. To ensure that the colour is correct, it is highly recommended that the client provides the Pantone colour and requests colour- matching service.
11. LOGO COLOUR
Logos will be sent in a choice of one colour background and black/white background. Watermarks and highlight covers include one colour choice only. To have the option of 2 or more colour choices an extra fee will apply.
12. DESIGN FILE TYPES
The included file types for all designs will be stated on the invoice and confirmed before payment. Typically all logo designs will be sent as PNG and PDFs (JPEG if requested). Graphic designs will vary between PNG, JPEG and PDFs. For EPS, AI or any other special requested files extra fees will apply. Please note that all drafts and logo options not confirmed will remain property of Ree Creative and are not be used online unless added onto the project at an additional charge.
13. ACHIEVED DESIGN WORK
Ree Creative archives design files for 6 months as a production process, however once final design files have been sent to the client it is the client’s responsibility to store and archive the documents safely for their own purposes or future use. Ree Creative is not responsible for sending lost or misplaced files. Additional charges will apply for resending files that have already been sent.
Please note that Editable Template links allow access to the original design files. Ree Creative holds no other saved design file for this service after approval. If for whatever reason the template is deleted or tampered with, the template will need to be recreated for 50% of the design fee. We suggest that the original template is duplicated on your Canva account to avoid the loss of original designs.
Each design package has a set number of design options and revisions. If further revisions are required there will be additional charges. The client will need to approve additional charges for extra design revisions and make payment in full prior to work commencing on the additional revisions. Ree Creative will not be responsible for revisions after final files are sent to the client.
Primary Logo Revisions
4 Options + 3 rounds of revisions
Secondary Logo Revisions (Monogram / Icon Design)
4 Options + 3 rounds of revisions
Graphic Design and Social Media Revisions
Generally 1-2 Options - 3 rounds of revisions
Please enquire about the number of revisions relevant to your design. This is your responsibility to ask and extra fees may apply if exceeding the amount of revisions for your designs with Ree Creative. To ensure that no extra revisions are needed be added onto your project we ask that you provide us with clear and constructive feedback to achieve your desired look as well as a clear vision / brief at the start of the project.
15. DESIGN DRAFTS
All drafts, options and revisions not yet confirmed by the client remain property of Ree Creative. When posted on social platforms and utilised elsewhere (Print, Website etc) this is automatic confirmation that designs have been approved and further revisions will be charged additionally.
16. BUSINESS NAME (CHANGE OF BUSINESS NAME)
Prior to starting your design project with Ree Creative we ask that you take all the necessary measures to confirm your business name. Once payment has been confirmed and the design process has begun, any changes to the business name will incur a 100% logo design fee to redo designs with the new business name. If changing a logo on other branding, social media or web designs, revision fees will apply per design.
Whilst every care will be taken, no responsibility will be accepted by Ree Creative for errors found after final approval by the client (Spelling mistakes, misalignment etc). This includes change of mind. Artwork approval/confirmation must be emailed to Ree Creative before final files are sent or printing is commenced. Once final files have been sent additional fees will apply per revision requested.
It is the client’s responsibility to check all proofs carefully for accuracy. The client’s e-mail of approval is acknowledgement that the proof has been evaluated and considered correct in every aspect. There will be no remedy from Ree Creative for errors or omissions carried over from approved proof to final files and print.
1. PAYMENT & PROOF
Once we have received the printing payment and final artwork/design has been confirmed for print, your project will move into production. Changes cannot be made once final approval has been given. Proof Approval triggers the production process. Any changes or cancellations after final approval will incur additional charges.
2. FULL-COLOUR PRINTING
There may be some slight colour variations from what you have seen on screen to what the final product looks. There may also be some colour variations from product to product. This is due to the display of different monitors, the nature of printing and bulk-run printing systems. There will not be refunds or reprints at the expense of Ree Creative for colour variations in the full-colour printing process unless informed or discussed otherwise by Ree Creative. All of our prints are quality checked and will be reprinted if they do not meet Ree Creative standards.
3. PRINT ERRORS AND QUALITY ISSUES
Whilst all care is taken when printing, all third party printing errors and quality issues will be an issue of the third party and not Ree Creative after final approval of print designs are confirmed by the client. If the client is unsure about the quality of the cards being purchased it is their responsibility to request a sample pack to assess the quality themselves. (Sample packs available for $15 AUD) All printed products sent out by Ree Creative are quality checked by our team. If you receive your order your prints have been approved and are up to Ree Creative standard. Any prints that do not meet Ree Creative standard will be reprinted at no additional charge.
If for whatever reason you are still unhappy with the quality we will happily contact the third party print company on your behalf about any given issues, however we can make no promises that issues will get resolved without further costs. Ree Creative takes no responsibility to these extra costs.
4. PRINTING TURNAROUND
Standard printing turnaround is 10-14 business days (estimated) plus delivery. High quality business cards and additional printing options such as foiling, spot gloss, letterpress and square business cards may have an extended timeframe as these processes take longer to produce. Generally 14-20 business days (estimated) plus delivery from approval of design.
Please note: This delivery timeframe only begins once we have received FINAL proof approval from you to move forward with printing- NOT the day of enquiry or initial proof. This timeframe includes production and packing time. If your job is urgent, we highly recommend you to confirm the final proof ASAP to prevent delays.
Ree Creative is not liable for any extra shipping fee caused by an incorrect address. If you haven't provided a shipping address, please do so with your payment receipt.
While Ree Creative makes every effort to get your order to you as soon as possible, this delivery timeframe is in no way a promise or guarantee of delivery time. If there are any unforeseen delays or concerns with your order once posted (including the rare case of your order not arriving), Ree Creative is not liable as we have no control once it's with the Postal Service. The shipping fee is strictly non-refundable.
6. INTERNATIONAL ORDERS
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before bidding or buying.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
To confirm your booking with Ree Creative please read these terms and conditions carefully as they apply to all sales and services provided by Ree Creative. Email your agreement to us via the link below.