FREQUENTLY ASKED QUESTIONS

Yes, of course! The amazing thing about design is that our services can be purchased from anywhere in the world and sent to you online. International shipping for print orders will have additional charges and extended time frames. Please enquire regarding shipping to your country.

Our printing turn around is approximately 2-3 weeks from confirmation of design. ​ Please note: This delivery timeframe only begins once we have received final design approval from you to move forward with printing, not the day of enquiry or initial draft. This timeframe includes production and packing time.

We accept credit card payments or bank transfers. Your online invoice for your project will be sent to you via email once we have received your design brief and contract agreement. We generally require full payment upfront to secure and schedule your custom design order. Once payment has been received we will then confirm your project start date and provide you with an estimated timeline for completion. Payment plans for our larger brand packages and Website Designs are available for businesses upon request. Please check with us at the time of booking.

Our Business Website timeframes vary, however we generally require 3-4 weeks to create an initial draft from the date of receiving all your required information. We can then estimate 5-7 business days for finalisation depending on the feedback provided.

No two E-Commerce Websites are the same therefore an estimated timeframe can be given upon direct enquiry with our team after we have determined the kind of E-Commerce Website you were after. Please note: The more products or services you have to sell online, the longer it will take to build your website.

Our Websites are mainly created on either Wix or Shopify. Both are user friendly and give you the ability to edit aspects of the design after handover.

Prior to starting your project we take the time to make sure that we understand exactly what you are after to avoid any miscommunication further into the process. We offer 3 rounds of revisions with our design services so that we can take on your feedback and adjust elements of the designs that you do not like. If after the 3 rounds revisions you are still not happy, you have the option of adding further revisions for an addtional cost. If you wish to cancel your project completely, 50% of the total cost will be kept and the remainng 50% will be refunded. Please keep in mind no final design files will be delivered if project is cancelled and all drafts will remain property of Ree Creative. The same refund policy will apply to change of mind prior to project commencement.

Social Media Management involves the process of creating, scheduling, publishing and monitoring content on social media platforms on behalf of a brand or individual, including tasks such as graphic design, content creation, scheduling and publishing, social media account setup and optimisation, community management, analytics and reporting and social media strategy development. It aims to effectively manage a social media presence, engage with followers, analyse performance and achieve marketing goals by leveraging social media platforms to connect with the target audience, build brand awareness and foster customer engagement.

A Social Media Manager is a professional who is responsible for managing and optimising social media accounts on behalf of a brand. They are responsible for creating, scheduling, publishing and monitoring content on social media platforms, engaging with followers, analysing performance, and implementing social media strategies to achieve marketing objectives.

Hiring a Social Media Manager can significantly benefit your business in numerous ways. With our expertise in crafting professional, attention-grabbing content, we can help expand your reach and connect with global audiences. Through strategic ads and targeted marketing, we ensure your message reaches specific markets and niche audiences effectively. Consider this: 87% of buyers believe social media helps them make shopping decisions, and 54% of social media users use social media to research products. In today’s digital world, many customers check out businesses on social media platforms before making a purchase. A well-managed and consistent social media presence not only influences potential customers' perceptions but also directly impacts their buying decisions, helping you build trust and drive conversions.

Yes of course! We work quite closely with you to create a feed plan each month that represents exactly what's happening in your business. We will touch base at the start of every month to make sure we discuss the month ahead in terms of any important posts, announcements or sales that need to go out. We will then create your feed plan and send you a link for approval before posts go live! You'll have the opportunity to provide your feedback and make changes to the posts as you see fit. It's a collaborative approach that ensures your social media content accurately represents your business, and you have full control and input before it's published.

Social Media Management is crucial for businesses in today's digital era. It provides an opportunity to reach diverse audiences, build brand awareness, engage with current and potential customers, and generate leads and sales. Social media platforms offer a cost-effective and efficient way to connect with your target audience, showcase your products or services, and establish your brand's online presence. By consistently posting relevant and engaging content, responding to customer inquiries, and staying active on social media platforms, you can build a loyal following and foster customer relationships. Neglecting Social Media Management can result in falling behind the competition and missing out on valuable opportunities for growth and success in the online world. It's essential to take social media seriously as a powerful marketing tool to stay competitive and effectively connect with your audience in today's digital landscape.

We generally have a minimum 6 month commitment for Social Media Management services however we do offer a 3 month 'trial option'. Our preffered 6 month timeframe is based on our experience and expertise in the industry, as well as the nature of social media marketing. Social media is a dynamic and ever-evolving landscape that requires consistent effort and strategic planning to yield optimal results. It takes time to develop a comprehensive social media strategy, create engaging content, build a following and analyse data to make data-driven decisions. With a contract period of 6 months, we can provide a solid foundation for your social media presence, implement strategies, and continuously optimise based on performance data. It allows us to take a holistic approach, build momentum, and achieve meaningful results for your business. Additionally, a longer contract period allows us to develop a deep understanding of your audience, brand voice and industry trends, enabling us to fine-tune our strategies for maximum effectiveness. We hope to work with our social clients long term. We do understand that sometimes these types of commitments require trials so we are happy to discuss your 3 month 'trial option'. Please enquire with us regarding timelines.

Currently, our Social Media Management packages cover Instagram, with the option of republishing Instagram posts to Facebook for extra reach across another platform. We also offer TikTok management as an add on to your Social Media Management services and this will be tailored to your business needs. For more information or to discuss specific requirements, we encourage you to reach out directly. We're here to assist you in developing a customised social media strategy that aligns with your business goals and objectives.

We offer flexible payment options for our Social Media Management services, allowing you to choose between weekly, fortnightly, or monthly payments via bank transfer, credit card or direct debit. For the first month, payment is required in full for the entire month along with the Social Audit requirement. After that, we can work with you to create a payment schedule that best fits your business' financial schedule and needs. Our goal is to make our social media services accessible and convenient for your business, ensuring a seamless payment process that aligns with your financial preferences.

The onboarding process for Social Media Management begins with a comprehensive social media audit and strategy session to evaluate the current state of your brand’s social media presence. This is typically conducted in person or via Zoom, depending on your preference. The audit involves analysing your existing content, engagement levels, audience demographics, and overall performance across social media platforms. Based on the findings, a customised 3-month strategy is developed to align with your brand’s goals and objectives. This strategy includes content planning, scheduling, and implementation, as well as engagement and growth strategies designed to help you reach and connect with your target audience. To ensure continued progress, we conduct regular meetings throughout the 3-month period to track performance, measure success and make data-driven adjustments to optimise the strategy for maximum effectiveness. You’ll receive detailed insights and reports quarterly to keep you informed about the performance of your accounts. As part of the onboarding, we also arrange a professional photoshoot (if Sydney based) prior to the start of the first month. This photoshoot is integrated into the onboarding process to ensure we have high-quality, on-brand visuals ready for the fresh start of your social media journey. Additionally, the onboarding process includes setting up your accounts on our systems, gaining access to all necessary platforms, establishing communication channels, and defining clear roles and responsibilities between the Social Media Manager and your team. This ensures seamless collaboration and supports the successful execution of your social media goals.