Social Media Management (aka SMM), is the process of managing a business's online presence by creating, analysing and publishing creative content on a regular basis.
Why is this service so important for your business?
SMM allows you to;
Reach a range of new audiences
Save time to focus your energy on other aspects of your business
Stay ahead of your competitors
Look professional and show the best version of your business online
Build your brand awareness, trust and loyalty
Engage current and future customers
Generate new leads and possible sales
Raise your search rankings
& so much more!
Social Media Management is a long term marketing plan and requires consistency to see the best results. We advise and encourage that clients who join management with Ree Creative, see themselves continuing long term. Short Term management will not allow us as a creative team to achieve great results, and short term requests will most likely be declined by the agency. This service is in high demand and we will only take on clients who trust in our work and team.
This Agreement is made and entered on the agreed date submitted. This contract will begin with a 6 month plan (24 weeks) starting from your first post date, and will be automatically be renewed (unless discussed otherwise) into a further 6 month locked-in timeframe whereby the client will be required to sign into a new agreement to maintain their spot with Ree Creative Social Media Management. This agreement is between Ree Creative and the business undertaking Social Media Management.
Start Date begins on the first date of posting in your new/first month.
The Client = Yourself / Your Business
The Agency = Ree Creative
Ree Creative has expertise in creating Social Media Marketing and Design Services. Ree Creative operates a service based on this expertise, which can be provided to the client. Ree Creative will develop a Social Media Management feed posting plan each month for the client. Against this background, the parties have agreed to the terms that follow.
2. GENERAL CONDITIONS
The service supplied under this agreement shall be subject to Ree Creative’s general terms and conditions as set forth on our website. www.reecreative.com/terms
3. INVOICING AND PAYMENT REQUIREMENTS
Ree Creative offers three management packages which can be decided by the client upon agreement of the contract. The chosen package is subject to Goods and Service Tax (GST) of 10% per month. Payments are available to be set up as automatic weekly, fortnightly or monthly payments. Payments are required to be paid prior to each commencing week/fortnight/month. As part of the contract, the client is bound to complete the agreed timelines. Please note the first month payment may be required upfront along with an required Social Onboarding Fee for the account/accounts being managed.
SOCIAL ONBOARDING / REQUIREMENT
A non refundable Social Onboarding Fee is required prior to beginning Social Media Management with us. This service includes onboarding admin, your profile set up, consultation calls with your Social Media Manager and our Founder Maria, a detailed profile audit and 6 month social strategy plan delivered via pdf. This plan details the strategy of working with us and includes in depth research of your account, competitors and strategy in order to achieve the best results working together and to set clear expectations for the contract period. This is very necessary in the process to achieve the best results for the account long term.
Ree Creative has the right to bill additionally, upon mutual agreement, for any application development, additional posting, additional revising of designs/plan or work required outside of the management inclusions. All other Invoices raised on the Client, by the agency, will become payable within 7 days from the date of all such invoices.
REFUNDS, TRANSFERS, HOLDS
Payment refunds, design transfers, or holds on the project deliverables for the Social Media Management contract will not be available once the contract has commenced. This is due to the digital and customised nature of the service, automatic posting, and the amount of time that will be taken to complete market research and feed/post planning for the months ahead. Please note that you will be charged per week at our normal rate for any holding of posting or commencement of management from the agreed start date.
Late payments or failure to pay your outstanding bills within 7 days of issue date will result in your posts/your management being paused until payment has been received. There will also be a late payment fee of $100 added for every 7 days payment is delayed. Reoccurring late payments are not tolerated: reoccurring late payments may result in termination of management as well as 50% of the contract fee payment to be due as outlined in our termination section 6.
Please note that all clients are subject to up to 5% price increase to their package per contract period, due to the nature of this service being in extremely high demand and limited availability at Ree. To maintain your spot with Ree price increases are necessary. The client will always be notified of the changes and will be asked to resign and approve the increase prior to taking action. 4 weeks notice at a minimum will always be given.
Ree Creative shall maintain absolute confidentiality with respect to any confidential information received from the Client. Ree Creative shall not disclose any such information without obtaining the Client's specific prior consent, otherwise than in compliance with statutory requirements.
Ree Creative will request written approval from the client for the use of using log-in details for post-scheduling apps. Ree Creative currently uses a social media scheduling system to plan and schedule client feeds. This system requires a monthly subscription payment to manage the account which will be paid by the agency. The app requires access to the business account information and linking through Facebook which will be discussed directly for set up.
5. MANAGEMENT ANALYSIS - INSIGHTS AND STRATEGY CALLS
The Client and Ree Creative shall evaluate progress under this agreement at the end of each contract period. Discussions quarterly or monthly (Depending on package) will also take place to ensure we are assessing the progress, results, analytics and strategies of the account being managed. This will be done via scheduled meeting via zoom or in person. This will be organised directly between the Agency and the Client.
If the Client and Agency agree to continue the management renewal will take place for the agreed time with a minimum of 6 months, where obligations of the parties shall continue into a new agreed contract period. The client will be required to sign into a new timeline. Please see termination steps below as this will still apply. Please note all dates will be sent via an email so that the client is fully aware of when their end of contract times may be approaching approaching.
Ree Creative runs by 6 or 12 month locked-in contracts, therefore termination within an agreed contract period will strictly require the following steps:
To terminate the client must:
Provide a minimum four weeks written notice provided via email to email@example.com.
Completion of the full pre-planned feed including payment of that feed and any additional weeks preplanned and approved.
50% of the remaining contract fee for any unplanned months.
If termination is at the end of a contract timeline following a 6 or 12 month contract timeline, there will be no termination pay-out fee required. Minimum 4 weeks written notice is still strictly required. Therefore an additional month or weeks may required to be fulfilled even if after the 6-12 month completion of the months. Requirements 1 and 2 above apply. *Please note failure to provide notice on time within a contract period will result is outstanding payments of weeks that have been planned ahead.
To terminate Ree Creative must:
1. Continue posting all preplanned and approved posts for the client's account until the end of the preplanned month.
2. Provide a minimum of 4 weeks written notice to the client, unless agreed otherwise.
Please remember Social Media Management is a long-term plan and requires consistency to see results which is why we take the time to develop a 6-12 month plan with targeted strategies specifically catered to your business and target market. We hope that clients who join management with us see themselves continuing long term and trust in our knowledge and expertise.
7. MODIFICATION IN TERMS
Any modifications to the terms and conditions will be notified to the client and require renewed signatures and approval. You will also receive a pdf copy on the day or day after receiving your signature.
8. FEED PLANNING + APPROVAL
Ree Creative will provide the Client with a 4-6 week feed plan which must be approved by the client within 48 hours of the feed plan link. Failure to provide approval on time will result in the feed plan being automatically approved and scheduled. Planning and approval will only take place after payment has been received. (Late payments may result in terminating contract by the Agency where requirements of termination still apply, as well as late fees)
Ree Creative will offer 1 initial feed plan per month. If the client requires changes to posts Ree Creative will allow for 2 rounds of revising specific posts with respect to the client’s requests. Further revisions will require an additional cost due to the extended time required to dedicate to revising your feed plan.
PROVIDING CONTENT FOR FEED PLANNING
The Client agrees to forward all project/client images that they wish to be included in the month's plan strictly on, prior or by the requested date prior to the feed planning day that is being completed each month or as requested. (Content must be sent through google drive to maintain high quality)
Images provided throughout the month will be added to the next month's plan or will count as one of your urgent posts if applicable. If your content is not provided on time this may result in missing posts until you dedicated SMM has another available date to plan your feed. (Full cost still applies) Please note our Social Media Managers block out days to work on your feed each month. In most cases these dates are not flexible due to other clients and projects. Delaying your feed also delays your SMM's schedule as well as other social clients. We know you are busy, please try your best and we will send reminders and dates in advance of when content is due. You will also be notified of the date you will receive your feed plan so that you can provide feedback within the 48 hours.
URGENT CHANGES / ADDITIONS TO THE FEED PLAN
Any changes to the feed or posting plan requested by the client must be notified to the agency within 24 hours of posting and arranged accordingly. (Contact via Email - firstname.lastname@example.org or WhatsApp chat) Ree Creative will allow for 1 post-change per week only if urgent. Additions will be replaced by another post in the plan not added.
9. CREATIVE CONTROL
The client agrees to hand over creative reins to the agency with regard to the design of the business Instagram page. We ask that you trust our expertise, skills and that we know how to show the best version of your business online to attract your target audience and potential customers.
This includes but is not limited to - Display Image, Bio, Highlights, Captions, Hashtags, Feed Posts, and Story Posts.
As the agency attempts to develop a theme and flow of the client’s page, the client agrees not to publish any feed posts that may interfere with the agency’s posts. If the client requires an urgent feed post or change to the plan, the client agrees to notify the agency within 24 hours so that the agency has enough time to redesign and reestablish the feed plan. The agency allows and encourages the freedom for story posting on site or of projects to provide further engagement with followers between posting days. The agency also encourages reels to be posted and NOT shared to the feed unless agreed otherwise.
11. SOCIAL MEDIA MANAGEMENT INCLUSIONS
Ree Creative will provide the following deliverables for Social Media Management clients each month during the contract period. Deliverables are posted to the Business's Instagram feed. This service does not include posts to be delivered to the client directly. Package and Inclusions of client's choice must be submitted in the form at the bottom of the page. Additions or upgrades must be discussed with the agency.
PACKAGE OPTIONS / INCLUSIONS
REE BASE - Package 1
4 Feed Posts per Week: Monday - Thursday
*Please note no stories are included)
REE PREMIUM - Package 2
5 Feed Posts per Week: Monday - Friday
Stories Monday, Wednesday and Friday
5x Complimentary Editable Story Templates (Access only during management)
REE LUXE - Package 3
7 Feed Posts per Week: Monday - Sunday
Stories Monday - Friday
5x Complimentary Editable Story Templates (Access only during management)
Quarterly Insights & Strategy Sessions
*LOCK IN FOR 12 MONTHS AND RECEIVE 10% OFF*
CUSTOM LUXE - Package 4 (REE LUXE + ADD ONS)
This is our Ultimate Social Package aimed for those business owners that are looking to fast track their social presence using a range of tailored strategies that will effectively drive results for your page. This package is custom to your business and social goals and requires close collaboration with our leading Social Media Managers and Director Maria as if we were your in-house Social Team! This is a great package for those business owners that are really wanting to invest into their Social Media Marketing with a range of social strategies from Instagram Management, Content Creation, Ads, TikTok Management, Photoshoots and more!
Please note, exact inclusions will be discussed directly and will be based on what strategies will bring on the best results for your business. This will be provided in detail within your onboarding PDF.
Payment plan to be set up directly with the agency. Weekly, Fortnightly and Monthly payments available.
Custom Luxe accounts will be managed mainly by our Founder Maria, assisted by another Social Media Manager.
Above packages all include the following (Plus their additional deliverables outlined)
FREE Business Profile Set Up; Including Bio Creation, Highlight Covers and Adjusted Profile Image. (New Logo not included)
Captions & Hashtags Included
Dedicated Accounts Manager
Easy Communication via WhatsApp
Community Management & Engagement
Quarterly Instagram Insight Assessments (Monthly for Luxe packages)
Ongoing Social Media Advice
6 Month Management Analysis via Zoom/In Person
Included Editable Stories
Our Social Media Management packages include complimentary editable stories which are provided as a link and can be edited on Canva. The stories are designed in your brand colours, fonts, and overall theme and are aimed at keeping your stories consistent if you do not wish to add stories to your management packages. The templates are great for last-minute announcements, appointment availabilities, and more! Access is only valid while you actively work with us for your socials.
Community Management - What does it include?
Up to 2 hours per week
Replying to comments on posts as necessary
Interacting within the hashtags
Monitoring interactions on the account and advising of anything unusual
Liking and commenting on posts and accounts in the industry
Following accounts to assist in building relationships with clients and within the industry
*It is recommended that you also hop on the accounts when you have to engage further for best results.
Stories are manually posted and created in order to engage and interact with your followers. Ree Base package does not include stories however Ree Premium and Luxe do. You may upgrade your Base package at any time in your contract however downgrades are not permitted until the end of your contract period.
Any specific ideas for story posts are required to be submitted once your feed plan has been approved. Ideas are not necessary to be provided. Ree Creative can take care of this for you and create stories based on the agreed feed plan and what will be best for growing your brand online. This includes general call-to-action posts, educational posts, product/service posts, interactive posts, and more! We recommend leaving this part to us. Animated or still posts will be created upon the agency's discretion to suit the content and page. If you have any urgent stories please advise with minimum 24 hours notice. Preferably on a Sunday night / Monday morning. You have 2 urgent stories per month which you can notify your Social Media Manager about.
PLEASE NOTE: Please note should there be days or periods such as Christmas / New Years where Ree Creative is closed for public holidays or on business leave, your stories will either be caught up on our return (2 story posts per day or throughout week) or sent to you via email to post yourself.
PLEASE MAKE NOTE OF THE FOLLOWING
Approval for feed posts and captions are required a minimum of 4 weeks ahead.
2 rounds of revisions are included for the plan. Additional revision rounds from $99+gst per round.
Any last-minute changes to the feed plan during the approved month must be notified within 24 hours of the post. (One per week permitted in replacement of another preplanned post ONLY IF URGENT)
You may upgrade your package at any time however downgrades can be done at the end of contract period.
Editable templates are delivered as a link via canva and are only accessible whilst management is with us. Your access will be removed after management.
Late payments will incur an $100 late fee per 7 days and posts being paused.
Content is required by your content due date given by your SMM. If content is not received on time we will continue with the plan with what we have. Please note some posts may be required to be missed in this case.
Social Media Ads
The client understands that all Instagram ads are additional to Social Media Management services and paid to Instagram NOT Ree Creative. There will be an additional management fee for the agency to monitor your business ads. Management cost for ads will be discussed directly with your Social Media Manager. We believe that boosting ads help benefit the account in many different ways and are suggested for the extra engagement if budget allows. Terms of ads will be sent by your SMM.
Times of posting may vary slightly however will be aimed to be posted at your best-performing time slots based on IG Business Insights. If you have preferred times of posting please let the agency know. Please note that story posts that land on a public holiday will be posted the day before or day after as our team are out of office. Your automatic feed posts will still continue to go out. Reels will be posted within work hours as they are posted manually by your social media manager. (Not to worry due to the nature of reels, this should not effect the engagement of the post whatsoever)
Posts may be shared to Facebook manually from the account by the client. If you require Facebook reposting to be done
The client will be assigned 1x Dedicated Accounts Manager who will work closely with our Creative Director to get the best results for the client's brand.
Day-to-day communication is preferred via your Business Social WhatsApp Group.
#0452 511 728 + Your Dedicated Social Media Manager will be added to the group chat.
To contact Maria directly please, please email email@example.com or call #0452 511 728.
Available communication times are between 9am - 5pm Mon-Fri (Sydney, Australia)
*Weekend, public holiday, closure period and after-hour replies will be at the Social Media Manager’s discretion*
In acceptance of all the above terms please fill in the below.
Thank you for giving us the opportunity to work with you. We look forward to a long-term association with you and transforming your Business Instagram Page.